Return & Refund Policy

At Geadlab, we want customers to have clear and transparent information about returns, refunds, and exchanges. This Return & Refund Policy applies to purchases made through geadlab.com.

30-Day Return Policy

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, the return request must be submitted within this 30-day period.

For example, if an order is delivered on September 1, the customer must submit the return request no later than October 1.

Returns requested after the 30-day return window may not be accepted.

Return Eligibility

To qualify for a return, the product must:

• Be returned within the applicable 30-day return period
• Be in its original condition
• Be unused, unworn, and undamaged by the customer
• Include the original packaging, tags, accessories, and components supplied with the product
• Include proof of purchase or sufficient order information to identify the transaction

For handbags, please ensure that all original straps, dust bags, packaging, tags, accessories, inserts, and other included items are returned when applicable.

Products that show signs of use, wear, intentional damage, alteration, contamination, or missing components may not qualify for a refund.

How to Request a Return

To start a return, contact:

Email: support@geadlab.com

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Product you wish to return
• Reason for the return
• Photographs when the product is damaged, defective, or incorrect

Our support team will review the request and provide return instructions if the return is eligible.

Please do not send a product back before receiving return authorization.

Free Return Shipping

Eligible returns have free return shipping.

Customers are not charged a return shipping fee for approved returns.

Once your return request is accepted, we will send a prepaid return shipping label to your email address.

You must:

• Download the return label.
• Print the label.
• Securely package the product.
• Attach the provided label to the package.
• Follow the return shipping instructions included in our email.

The cost of the approved return label is paid by Geadlab.

Return Address

Approved returns will be directed to:

Geadlab
10 Sunset Ridge Dr, Southington, CT 06489-4636, United States

Customers should obtain authorization before shipping any return.

Using the return label and instructions provided by our support team helps ensure that the return can be identified and processed correctly.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Restocking Fee: $0

No storage, handling, or restocking fee will be deducted from an approved refund.

Refund Process

Once the returned package reaches us, we will review the product to confirm that it meets the return conditions described in this policy.

If the return is approved after inspection, the refund will be issued to the original payment method used for the purchase.

We do not issue refunds to an unrelated payment method or account.

Refund Processing Time

Approved refunds are processed within 7 business days after we receive and approve the returned product.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Any additional posting time is determined by the financial institution or payment provider and is outside our direct control.

Original Shipping Charges

For an approved standard return, the return shipping label is provided free of charge.

The treatment of the original outbound shipping charge will depend on the reason for the return:

• If the product is damaged, defective, or incorrect due to our error, eligible order charges associated with the affected item will be refunded as appropriate.
• If the customer is returning an otherwise correct and undamaged item because of a personal preference or change of mind, the original shipping charge is not refunded unless required by applicable law.

No additional return shipping or restocking charge will be imposed on an approved return.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged upon arrival
• Defective
• Different from the product ordered
• Missing an expected component

please contact support@geadlab.com as soon as possible and within the 30-day return period.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label when relevant

If the issue is verified, we will provide an appropriate resolution, which may include a replacement, return, or refund.

Approved returns for damaged, defective, or incorrect products are provided with free return shipping.

Items Damaged After Delivery

Products damaged through customer misuse, improper handling, unauthorized alteration, accidental damage after delivery, or normal wear and tear are not considered defective products.

Such products may not qualify for a return or refund unless otherwise required by applicable law.

Wrong Item Received

If we send you a product different from the product shown on your order confirmation, contact us at support@geadlab.com.

Once verified, we will provide instructions and a prepaid return label at no cost to you.

You will not be charged a return shipping fee or restocking fee for an incorrect item sent by us.

Exchanges

If you would like a different eligible handbag or product, please contact support@geadlab.com within the 30-day return window.

To avoid availability and inventory issues, exchanges may be handled by:

• Returning the original eligible product under this policy; and
• Placing a new order for the preferred product.

If a direct replacement is available for a damaged, defective, or incorrect item, our customer support team may arrange the replacement directly.

No return shipping fee or restocking fee applies to an approved exchange or replacement return.

Change-of-Mind Returns

We accept eligible change-of-mind returns within 30 days after delivery, provided the product satisfies all return conditions.

Examples include:

• You no longer want the handbag.
• You prefer a different style.
• You prefer a different eligible product.
• The product does not suit your personal preference.

Approved change-of-mind returns receive free return shipping and are not subject to a restocking fee.

Return Packaging

Customers should securely package returned items to prevent damage during transportation.

Where possible, please use the original packaging.

The product should include all original accessories, tags, straps, packaging materials, and other components supplied with the order.

We recommend following the shipping instructions provided with the approved return label.

Return Tracking

When using the prepaid return label provided by us, retain your return tracking information until the refund has been completed.

Tracking information helps confirm when the package reaches the return location.

If you believe a return package has been lost in transit, contact support@geadlab.com with the return tracking information.

Return Inspection

Returned products may be inspected after delivery to our return location.

We verify that:

• The correct product was returned
• The return was submitted within the return period
• The product meets the applicable return conditions
• Required components and accessories are included
• The product has not been improperly used or altered

We will contact you if additional information is required to complete the return review.

Refund Method

Refunds are issued to the original payment method used when placing the order.

Depending on how the original purchase was paid, the refund may be returned to the original:

• PayPal
• Credit Card

We do not normally provide refunds in cash, by check, or to a different payment account.

Partial or Missing Refunds

If you have received confirmation that a refund was issued but do not see it in your account, please:

• Check the original payment account.
• Allow your bank or payment provider its normal posting time.
• Contact the payment provider if necessary.

Contact support@geadlab.com if the refund still cannot be located.

Please provide your order number so we can review the refund status.

Orders Returned to Sender

If an order is returned to us by the shipping carrier because it was undeliverable, we will review the order and contact the customer where appropriate.

A package may be returned to sender due to circumstances including:

• Incorrect shipping address
• Incomplete address
• Delivery refusal
• Carrier inability to complete delivery

Any refund or reshipment will be handled based on the circumstances of the returned shipment and applicable consumer protection requirements.

Cancellations Before Shipment

If you need to cancel or change an order before shipment, contact us as soon as possible at support@geadlab.com.

If an order has already been processed or shipped, it may no longer be possible to cancel it. In that situation, you may request a return after delivery in accordance with this Return & Refund Policy.

Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

If applicable consumer protection law provides rights or remedies that cannot legally be excluded or restricted, those legal rights will continue to apply.

Customer Support

For questions about returns, refunds, replacements, or exchanges, please contact us:

• Store: Geadlab
• Website: geadlab.com
• Email: support@geadlab.com
• Physical Address: 10 Sunset Ridge Dr, Southington, CT 06489-4636, United States
• Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

We recommend including your order number in return or refund inquiries so we can locate your purchase and assist you efficiently.