Frequently Asked Questions

Welcome to the Geadlab Frequently Asked Questions page. This page provides clear information about ordering, payment, shipping, delivery, returns, refunds, cancellations, product information, privacy, and customer support for purchases made through geadlab.com.

1. What does Geadlab sell?

Geadlab sells women’s handbags through geadlab.com.

Product details, available styles, pricing, materials, dimensions, colors, and other relevant information are provided on the applicable product page.

2. Where do you ship?

We currently ship only within the United States.

International shipping is not currently available.

3. Do you offer international shipping?

No.

At this time, Geadlab does not ship internationally.

Orders must be delivered to an eligible address within the United States.

4. What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed after 5:00 PM ET, on weekends, or on applicable public holidays generally begin processing on the next business day.

5. How long does order processing take?

Our standard order preparation and handling time is:

1–2 business days, Monday through Friday

Business days do not include Saturdays, Sundays, or applicable public holidays.

6. How long does shipping take?

After an order has been processed and handed to the carrier, standard transit time is generally:

5–10 business days, Monday through Friday

Delivery time may vary depending on destination, carrier operations, weather, holidays, or other circumstances outside our reasonable control.

Some orders may arrive earlier than expected.

7. What is the estimated total delivery time?

Our estimated total delivery period is generally:

6–12 business days

This includes:

• 1–2 business days for handling and preparation
• 5–10 business days for carrier transit

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

8. How much does shipping cost?

Standard shipping costs:

$6.99 per order

The shipping charge is displayed during checkout before you complete payment.

9. Are there any hidden shipping or handling fees?

No undisclosed shipping or handling fees are added by Geadlab.

The applicable shipping fee is shown during checkout before payment is submitted.

10. Are taxes included in the product price?

Yes.

Product prices displayed on geadlab.com include applicable tax.

The standard shipping fee is displayed separately during checkout.

11. Which shipping carriers do you use?

Depending on destination and operational availability, orders may be shipped through:

• USPS
• UPS
• FedEx

The carrier used may vary by order.

12. Will I receive tracking information?

When tracking information is available, you may receive shipment confirmation and tracking details after your order has been dispatched.

Please allow time for the carrier’s tracking system to update after the tracking number is issued.

13. Why is my tracking information not updating?

Carrier tracking may occasionally take additional time to display the first scan or new movement.

If tracking does not update for an unusual period or your order has exceeded the expected delivery timeframe, contact:

support@geadlab.com

Please include your order number.

14. What should I do if my package is delayed?

If your package has not arrived within the expected delivery timeframe, contact:

support@geadlab.com

We will review available shipment information and assist where possible.

Carrier delays may occur because of:

• Weather
• Transportation disruption
• Public holidays
• High shipping volume
• Address issues
• Carrier operational delays

15. What should I do if my package is lost?

If you believe your package is lost, contact:

support@geadlab.com

Please provide:

• Order number
• Customer name
• Shipping address
• Tracking information, if available

We will review the shipment and take appropriate steps based on the available carrier information.

16. What if I entered the wrong shipping address?

Contact us as soon as possible at:

support@geadlab.com

Please provide:

• Your order number
• Original shipping address
• Correct shipping address

We cannot guarantee address changes after the order has entered fulfillment or shipment.

Once a package has been transferred to USPS, UPS, or FedEx, we may no longer be able to modify the delivery address.

17. Can I cancel my order?

You may request cancellation by contacting:

support@geadlab.com

as soon as possible after placing your order.

Cancellation is only possible if the order has not already entered fulfillment, been processed for shipment, or been shipped.

Cancellation is not guaranteed after an order has been submitted.

18. How do I request an order cancellation?

Send an email to:

support@geadlab.com

Include:

• Full name
• Order number
• Email address used for the purchase
• Clear request to cancel the order

The order is considered canceled only after you receive confirmation from us.

19. Can I cancel an order after it has shipped?

No.

Once an order has been shipped, it cannot be canceled through our pre-shipment cancellation process.

After delivery, you may request an eligible return under our 30-day Return & Refund Policy.

20. Can I change my order?

You may request an order change by contacting:

support@geadlab.com

as soon as possible.

Depending on the order status, we may be able to assist with changes before fulfillment begins.

Possible requests may include:

• Shipping address correction
• Product change
• Product variation
• Quantity adjustment
• Recipient information

Changes cannot be guaranteed once processing has started.

21. Can I change my order after it has shipped?

Generally, no.

Once the package has been transferred to the shipping carrier, we may no longer be able to modify the product, quantity, shipping address, or recipient information.

Eligible products may be returned after delivery according to our Return & Refund Policy.

22. What payment methods do you accept?

Eligible payment options include:

• PayPal
• Credit Card

23. What currency do you use?

All prices and payments on geadlab.com are processed in:

United States Dollars (USD)

24. Will I be charged a payment processing fee?

Geadlab does not intentionally add an undisclosed payment processing fee.

Your bank, card issuer, wallet provider, or financial institution may independently apply fees such as currency conversion or account-related charges.

Those external fees are not controlled by Geadlab.

25. Why was my payment declined?

Payments may be declined for reasons such as:

• Incorrect card details
• Incorrect billing information
• Expired card
• Insufficient funds
• Bank decline
• Security verification failure
• Unsupported payment method
• Payment provider restriction

We generally cannot override a bank or payment provider’s decision to decline a transaction.

26. Is my payment information secure?

We use reasonable measures to protect payment-related information.

Payments may be processed through secure third-party payment service providers.

Customers should enter payment credentials only through the checkout process on geadlab.com.

Please do not send full card numbers, security codes, passwords, or sensitive payment credentials by email.

27. Do you store my full credit card number?

Payment credentials may be processed directly by third-party payment providers.

Geadlab generally does not need to store complete payment card numbers when transactions are handled through secure payment processors.

28. What is your return policy?

Eligible products may be returned within:

30 days from the date of delivery

The product must meet the conditions described in our Return & Refund Policy.

29. How do I start a return?

Contact:

support@geadlab.com

Please provide:

• Full name
• Order number
• Email address used for the purchase
• Product you wish to return
• Reason for the return
• Photographs if the product is damaged, defective, or incorrect

Do not send an item back before receiving return authorization.

30. Is return shipping free?

Yes.

Approved eligible returns receive:

Free return shipping

After your return request is accepted, a prepaid return label will be sent to your email.

You should:

• Download the label.
• Print the label.
• Securely package the item.
• Attach the label.
• Follow the return instructions provided.

31. Do you charge a restocking fee?

No.

Our restocking fee is:

$0

We do not charge a storage or restocking fee for approved eligible returns.

32. Where do I send returns?

Approved returns are directed to:

Geadlab
10 Sunset Ridge Dr, Southington, CT 06489-4636, United

Please contact us before returning an item so we can provide the appropriate return authorization and prepaid label.

33. What condition must returned products be in?

Eligible returned products should be:

• In original condition
• Unused
• Unworn
• Not damaged by the customer
• Returned with original packaging
• Returned with applicable tags
• Returned with original accessories and components

For handbags, this may include original straps, dust bags, tags, inserts, packaging, and other items supplied with the product.

34. Can I return a handbag because I changed my mind?

Yes, eligible change-of-mind returns may be accepted within the 30-day return window if the product meets our return conditions.

Examples may include:

• You prefer another style.
• You no longer want the item.
• The item does not suit your personal preference.

Approved eligible change-of-mind returns receive free return shipping and no restocking fee.

35. What if the handbag is damaged or defective?

Contact:

support@geadlab.com

within the applicable return period.

Please provide:

• Order number
• Description of the issue
• Clear photos of the product
• Packaging photos when relevant
• Shipping label photo when relevant

Once the issue is reviewed, we will provide an appropriate resolution.

36. What if I received the wrong item?

If you receive a product different from the product shown on your order confirmation, contact:

support@geadlab.com

Please provide your order number and photos where appropriate.

Once verified, we will provide return or replacement instructions as applicable.

Approved returns for incorrect items have free return shipping.

37. Do you offer exchanges?

Exchange requests may be submitted within the applicable 30-day return period.

Depending on product availability and order circumstances, the request may be handled by:

• A direct replacement
• Returning the original item
• Placing a new order for the preferred product

Contact support@geadlab.com for assistance.

38. How long does it take to receive a refund?

For approved product returns, refunds are processed within:

7 business days after the returned item is received, inspected, and approved

Your bank, card issuer, or payment provider may require additional time to post the refund.

39. How will I receive my refund?

Approved refunds are returned to the:

Original payment method used for the purchase

For example, an eligible card purchase will normally be refunded to the original card account.

40. Can I receive my refund to a different payment method?

Normally, no.

Refunds are generally issued to the original payment method used for the transaction.

This helps maintain transaction security and accurate payment records.

41. Is the original shipping fee refundable?

If an item is returned because it is damaged, defective, or incorrect due to our error, eligible order charges associated with the affected item will be refunded as appropriate.

For an otherwise correct and undamaged item returned because of personal preference or change of mind, the original outbound shipping fee is not refunded unless required by applicable law.

Approved return shipping remains free.

42. What happens if my refund has not appeared yet?

After we issue a refund, your bank or payment provider may require additional processing time.

If you have received confirmation that a refund was issued but do not see it:

• Check the original payment account.
• Allow the financial institution its normal posting time.
• Contact your bank or payment provider if necessary.

Contact support@geadlab.com if you still need assistance.

43. What happens if an order is returned to sender?

A carrier may return a package because of:

• Incorrect address
• Incomplete address
• Delivery refusal
• Undeliverable location
• Other delivery problems

If an order is returned to us, we will review the circumstances and determine the appropriate refund or reshipment option in accordance with our policies and applicable law.

44. What if my package arrives damaged?

Please retain:

• The damaged packaging
• Shipping label
• Product
• Any accessories

Contact:

support@geadlab.com

and provide clear photographs where possible.

This helps us evaluate the issue and, when necessary, assist with a carrier investigation.

45. Can I return a used or customer-damaged product?

Products showing signs of customer use, wear, misuse, alteration, contamination, or accidental damage after delivery may not qualify for a standard return or refund.

Mandatory consumer rights under applicable law remain unaffected.

46. Can I return an item without contacting you first?

You should contact us before sending a return.

Approved returns receive authorization, instructions, and a prepaid return label by email.

Packages returned without appropriate authorization may be more difficult to identify and process.

47. Do I need to pay for a return label?

No.

If your return is accepted, Geadlab provides the prepaid return shipping label free of charge.

48. What if I accidentally placed two identical orders?

Contact:

support@geadlab.com

as soon as possible.

Include both order numbers if available.

We will review whether the duplicate order can still be canceled before fulfillment.

Cancellation cannot be guaranteed after processing or shipment begins.

49. Can you substitute another handbag if mine is unavailable?

We will not intentionally replace an ordered item with a materially different product without your authorization.

If a product becomes unavailable, we may:

• Contact you
• Cancel the affected item
• Cancel the order
• Issue an applicable refund

50. What should I do if a product becomes unavailable after I order?

If we cannot fulfill an ordered product, we may contact you and provide an appropriate resolution.

If an order or item must be canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

51. Are product colors exactly the same as they appear on my screen?

We make reasonable efforts to display product colors accurately.

However, slight differences may occur because of:

• Device screen settings
• Display brightness
• Monitor calibration
• Photography lighting
• Viewing conditions

Customers should review product descriptions and images before ordering.

52. Where can I find product dimensions and other details?

Relevant product information is provided on the applicable product page where available.

Please review the product description carefully before completing a purchase.

53. How do you use my personal information?

We may use personal information for legitimate purposes such as:

• Processing orders
• Processing payments
• Shipping products
• Providing customer support
• Managing returns and refunds
• Preventing fraud
• Improving website performance
• Complying with legal obligations

For full information, please review our Privacy Policy.

54. Do you sell my personal information?

We do not sell personal information for money.

Certain privacy laws may use broader definitions of “sale” or “sharing,” particularly for some advertising and analytics activities.

Where applicable privacy rights exist, we handle qualifying requests according to applicable law.

55. Do you use cookies?

Yes.

Our website may use cookies and similar technologies for purposes including:

• Website functionality
• Shopping cart operation
• Checkout
• Security
• Analytics
• User preferences
• Performance measurement
• Marketing and advertising, where applicable

Please review our Cookie Policy for more information.

56. Can I control cookies?

Depending on your location, browser, and available website settings, you may be able to:

• Accept cookies
• Reject certain non-essential cookies
• Modify preferences
• Delete cookies through your browser
• Block certain cookies

Some essential cookies may be necessary for shopping cart, checkout, login, and website security functionality.

57. How can I unsubscribe from marketing emails?

You may use the unsubscribe option included in eligible marketing emails or contact:

support@geadlab.com

Opting out of promotional communications does not prevent us from sending necessary transactional messages such as:

• Order confirmations
• Shipping notifications
• Refund updates
• Security notices
• Customer support responses

58. Can I request access to or deletion of my personal information?

Depending on applicable law, you may have rights to request:

• Access
• Correction
• Deletion
• Certain opt-outs
• Other privacy-related actions

Send privacy requests to:

support@geadlab.com

We may need reasonable information to verify your identity.

59. How do you protect customer information?

We use reasonable administrative, technical, and organizational safeguards designed to protect information against:

• Unauthorized access
• Misuse
• Loss
• Improper disclosure
• Alteration
• Destruction

No internet-based system can be guaranteed completely secure.

60. Can I use the website for fraudulent or unlawful activity?

No.

Use of geadlab.com for illegal, fraudulent, abusive, deceptive, or malicious purposes is prohibited.

We may review or cancel transactions where there are reasonable indications of fraud or unauthorized activity.

61. How can I contact Geadlab?

For questions regarding products, orders, shipping, payments, returns, refunds, cancellations, privacy, or website use, contact:

• Store: Geadlab
• Website: geadlab.com
• Email: support@geadlab.com
• Physical Address: 10 Sunset Ridge Dr, Southington, CT 06489-4636, United States
• Support Hours: Monday–Saturday, 8:00 AM–7:00 PM Eastern Time (ET)

When contacting us about an existing purchase, please include your order number whenever available.